My stay at the National Zermatt was fantastic overall. The location, right across from the Sunnegga lift, was ideal for skiing, and the views of the Matterhorn from my room were simply amazing. I enjoyed the spacious and well-designed family room, which offered both comfort and privacy for my family. However, it would have been nice if the wellness area could stay open a bit later than 8 PM to enjoy after a long day on the slopes.
Rooms
10.0
The family room I stayed in was spacious, thoughtfully designed with a loft area, and had plenty of storage. The view of the Matterhorn was very nice, making it a lovely place to relax.
Service
10.0
The staff were genuinely friendly and attentive, always ready to help with anything I needed. The reception team went out of their way to make me feel welcomed, and I appreciated the personalized touches during my stay.
Location
10.0
Being directly opposite the Sunnegga lift made skiing incredibly convenient. It also took me just a short walk to reach the charming town center, making it easy to explore Zermatt.
Dining
10.0
The breakfast buffet was impressive, featuring a wide array of choices, from fresh pastries to made-to-order omelets, which set me up well for the day ahead. The evening meals were equally good, showcasing the skill of the Italian chef with delicious, high-quality options.
Facilities
9.0
The wellness area was really good, offering a well-maintained swimming pool and saunas that were perfect for unwinding after outdoor activities. The inclusion of thoughtful amenities really enhanced the overall experience.
Mark
United States of America,
January
2025
5.2/10
I had a wonderful stay at Hotel National Zermatt, with its stunning views of the Matterhorn and a great location just steps from the ski lift. The breakfast buffet was extensive and delicious, and the wellness facilities were a great way to relax after a day on the slopes. However, the lack of air conditioning in the room made sleeping a bit uncomfortable during warm nights.
Rooms
8.0
I found the room spacious and charming, with a beautiful view of the Matterhorn. It did get a bit warm at night since there was no AC, and sometimes, the noise from the train nearby was noticeable, but overall it was very clean and comfortable.
Service
9.0
The staff were incredibly friendly and attentive, always ready to help and provide recommendations. Their little touches, like the evening turn-down service and homemade cookies at the front desk, made my stay feel special.
Location
10.0
The location couldn't be better. It was right across the street from the Sunnegga lift, making it super convenient for skiing, and just a short walk to the town center with plenty of charming shops and restaurants.
Dining
9.0
Breakfast was a highlight of my stay with a great variety from fresh pastries to made-to-order omelets. I enjoyed the atmosphere in the restaurant as well, and I found the dinner options to be equally good.
Facilities
8.0
The spa and pool area were fantastic for unwinding after a long day of skiing. I wish the wellness facilities opened earlier, but they were definitely worth the wait, providing a relaxing escape.
Robert
United States of America,
November
2024
5.6/10
I just had an amazing stay at National Zermatt - Matterhorn Views. The location was downright perfect, just a short walk from the Sunnegga lift, making it super convenient for my skiing plans. The staff was incredibly friendly and helpful, going above and beyond to ensure I had everything I needed. My only minor gripe was the heavier blankets, which I found a bit warm, but honestly, it didn't impact my overall experience. The dinner at the hotel was also a highlight, with delicious options that exceeded my expectations.
Rooms
9.0
My room was spacious, clean, and had a fantastic view of the Matterhorn from the balcony. The in-room amenities were thoughtful, with a coffee station and a fridge that added extra comfort.
Service
10.0
The service was great, with staff like Florin and Andrea who were friendly and knowledgeable, always ready to assist with restaurant reservations and ski arrangements. They truly provided that genuine Swiss hospitality vibe.
Location
9.0
The location can't be beat! It was super close to the ski lifts and downtown, so I could easily walk everywhere without needing a taxi.
Dining
9.0
Breakfast was plentiful and varied, featuring delicious items like pastries and cooked meals. Plus, the dinner options were excellent, making dining at the hotel a real treat.
Facilities
9.0
The spa and pool area was a perfect retreat after a long day on the slopes. I loved unwinding in the heated pool and jacuzzi, which was well-maintained and relaxing.
Adrian
United States of America,
November
2024
6.4/10
I had a fantastic stay at National Zermatt - Matterhorn Views, Sunnegga Gateway & Spa! The amazing views of the Matterhorn from my room were lovely, and the staff were super friendly and attentive. The breakfast blew me away with its variety, but I found the pool a bit too cold for my liking. All in all, it was a nice experience that I'll definitely recommend to friends planning a trip to Zermatt.
Rooms
9.0
My room was spacious with an very nice Matterhorn view and a charming upper kid's bed and hammock, which made it feel unique. The only downside was navigating the bath/shower setup, as it could get slippery.
Service
10.0
The staff truly epitomized Swiss hospitality—everyone was so warm and cheerful, providing detailed assistance with every request. They even helped book a local restaurant for me, which was really kind.
Location
10.0
The location is just perfect, directly across from the Sunnegga lift and a short walk to shopping and restaurants. This made it super convenient to head out for skiing or exploring.
Dining
9.0
The dining experience was amazing. The breakfast selection was extensive and delicious, especially the fresh pastries, while dinner offered a great variety that exceeded expectations.
Facilities
8.0
I enjoyed the wellness area, though the pool was a bit chilly for my taste. The conditioning was great with a sauna and hammam to help me unwind after a long day of exploring.
Paul
United States of America,
October
2024
5.0/10
My stay at National Zermatt was fantastic! I appreciated the spacious family room, equipped with a separate WC and sink for the kids. The service was friendly, the views of the Matterhorn from my balcony were stunning, and the dining options exceeded my expectations, especially the buffet breakfast. However, I wish there were more seating for getting our ski gear on in the ski room, as it felt cramped during busy times.
Rooms
10.0
The family room was spacious and well-designed, providing plenty of storage and comfort for all of us. The views of the Matterhorn from the balcony were amazing!
Service
10.0
The staff were incredibly friendly and attentive, making efforts to ensure my family's stay was enjoyable. Andrea, in particular, was very helpful.
Location
10.0
The location is unbeatable, just steps away from the Sunnegga lifts, making it super convenient for skiing. It was also easy to access local restaurants and shops.
Dining
10.0
Breakfast was a highlight, with an amazing variety of options that catered to all tastes. Dinner was excellent too, with a four-course meal that pleased everyone in the family.
Facilities
9.0
The wellness facilities, including the pool and sauna, were well-maintained and perfect for relaxing after a day on the slopes. However, the pool was a bit chilly for my liking.
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